Auto Stop Falls Church
5635 Leesburg Pike, Falls Church, VA 22041
Mon-Fri: 8am-6pm • Saturday: 8am-3pmSchedule Service
or Come See Us in Auto Stop Arlington
Auto Stop opened its first location in Northern Virginia in 1995, and our second shop Auto Stop Falls Church shortly after. Our continued growth is due to our integrity-driven approach to automotive repairs. We are consistently one of the highest rated shops in the area for both the quality of our mechanics and our fair prices. Our shop founder, Tom Lapham, started out providing mobile maintenance and repairs out of a fully stocked van. This business model only lasted a few months, as the referrals started pouring in. Soon he was renting an individual bay out of a shop, and shortly after he opened his first shop in nearby Arlington. Walk-ins are welcome for quick service and you can wait in our sunlit and lobby that’s equipped with free Wi-Fi. If we need your vehicle for the day we minimize your inconvenience by providing a free loaner car, free shuttle, or afterhours drop-off and pick-up. While your car is in the shop, we keep you updated via email or text.
We are a family owned and operated shop who understands how nerve-wracking and inconvenient it can be to take your vehicle to the shop, which is why we make it as easy as possible. Our ASE Certified technicians take the time to listen to your maintenance and repair needs, then get to work performing a full diagnostic and visual inspection. You’ll never feel pressured to complete a repair and you can rest assured that our prices are both competitive and fair. Many of our customers choose Auto Stop Falls Church as their trusted dealership alternative. Our quality is equal or better than your dealer, our prices are lower, and you never have to wonder if you really needed the work that was performed. We have the advanced computers, diagnostics, databases, and tools to ensure we can complete work on absolutely any make or model, including hybrids. All of our work is backed by a 36 months/36,000 miles nationwide warranty. Even if you move to a new state we still have you covered!
Staying on top of your preventive maintenance is the best way to minimize your lifelong mechanic expenses, extend the lifecycle of your vehicle, and protect your investment so that you can get maximum trade in or sale value. The Auto Stop Falls Church provides all factory scheduled maintenance and can create a custom maintenance scheduled for those who commute or drive full-time. Walk-ins are always welcome!
Pretty great, as far as independent mechanics go. They're able to send you detailed invoices, with pictures, before performing work. Even with a laundry list of items to work on, they're able to get everything done same-day. They stand behind their work, too - they installed a sensor that ended up being defective, and ate the cost to diagnose and replace it. And they don't seem to really push work that's not mechanically necessary - for instance, if your brake pads still have sufficient life on them, they won't push to replace them. If work is necessary, they're not afraid to actually explain why. The only bummer is the location, but they can call a Lyft for you to get you back to the Metro - at their cost.
The people at this shop actually care about your problem and will go the extra mile to show you the respect that you expect to receive. They always give you the facts without the sales pitch. The difference in customer service between this shop and nearly every dealership I've dealt with is night and day. They even have ordered a free Lyft ride to get me back home in the event I needed to drop off my vehicle. Every time I have picked up my car after service they hand out a free candy gift bag which adds to their endearing quality. I feel lucky to have them nearby!
I'm pretty sure I already left a review for Auto Stop, and leaving another just incase! These guys have been a hero to me. I was having a lot of trouble with my Subaru and a mysterious issue, but they were able to solve it and where so patient! I'm grateful for their service. I'm a loyal customer and will continue to only take my car there.
This is my second time visiting Auto Stop Arlington and Richard, the general manager has been so courteous and professional both times. First time was about a year ago when I suspected an exhaust leak in my 2009 BMW M3. Richard took my car in, put it up on the lift and inspected the exhaust with myself and one of the mechanics. We concluded that exhaust has no issues/leaks and Richard didn't charge me dime for the time he spent investigating! Then today, remembering this great experience with Auto Stop, I took my car in again to have a loose exhaust bolt replaced/tightened. The bolt was rusted and prevented me from using handheld tools to tighten. So I called Auto Stop and they were able to take me in the same day. Again, everyone at the front desk were so kind and my car was on the lift within minutes of arriving. Richard noticed that rust is preventing the bolt from tightening all the way in, so he asked the mechanic to clean the rust off the bolt and tighten. This took about 30 minutes, 45 minutes since the car has been on the lift. It's common for shops to charge by hours and this job certainly would have been an hour labor. However, again, Richard said this was such a simple job and that he would not charge me!! My experiences at Auto Shop, especially with Richard, other service advisers and the mechanics have been fantastic. I work on my car myself for minor things but whenever I need professional help, I am, without a single hesitation, calling Richard at Auto Stop.
As a woman, I have been taken advantage of several times at auto shops. You go in for an oil change, and check out with over $300 worth of services. Auto stop was fantastic, taking care of ONLY the service I requested, while still performing preventative screening. They offered suggestions and "good ideas" for future service, but created no pressure to do so that day. I'd highly recommend this business.
Outstanding work! I'd rate this location with more than 5 stars, if I could. I sincerely appreciate the phenominal effort Steve and Sean put in fixing my car. The level of service was off the chart. So, yes, I'm highly recommending this location to anyone needing to have their car fixed CORRECTLY. This is the place to go.
First off, their tire prices are the best—they made sure I got the best VALUE as well as the best price. Then, I totally forgot my appointment and they called to follow up with me and still got me in even though I was very late. The staff are super friendly and helpful, the office is clean and is full of nice touches (like coffee and after you pay, a little bag of treats!) to make the wait better, and they did a fantastic job. Will definitely be coming back. Thank you!
Steve (front desk) is very pleasant and really knowledgeable with regards to the automotive field. My box van is tall and they could accommodate it, which is a total bonus in my book! They swapped out some tires, easy peezy. The shop also diagnosed a leak, showed me the culprit and provided a quote for repair. I would definitely recommend.
Antonio De Campos
Technical Staff has good knowledge. Manger Steve is supportive. They provide loaner vehicle if repair takes more time. They provide warranty of 36k miles for replaced
Super friendly and flexible service, for both our hybrid and regular vehicle. Reasonable prices and great service.
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